5+ years of experience in Salesforce Service Cloud configurations
In-depth knowledge of Salesforce products and functionality
Experience working in complex salesforce orgs
Experience working with Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles
Understand requirements from stakeholders and translate them into Salesforce solutions.
Experience working with integrations and managed packages.
Ability to work in aggressive project timelines/Flexible to work with different time zones.
Salesforce Certified Advanced Administrator
Preferred Qualifications:
Experience with Apex, Visualforce, Lightning Record Pages
Experience working on Omni Channel (Skill Based Routing), Knowledge Management
Salesforce Certified Developer, Service Cloud Consultant and App Builder certifications
Excellent communication – be able to document requirements, test cases, UAT plan and drive business stakeholder alignment.
Able to migrate Metadata via CI/CD from sandbox to next higher orgs
