Salesforce Business Analyst

Job Description

• Total IT experience of more than 10 years.
• Salesforce.com BA experience of at least 5 years.
• Marketing Cloud experience is mandatory
• Salesforce certification nice to have : Administrator ADM-201, Sales Cloud Consultant.
• Experience of Pre-sales, client interaction, creating RFI/RFP and responding to RFI/RFP from Solutioning perspective is a must.
• Experience of Salesforce Sales Cloud is a must; Communities Cloud and Marketing Cloud experience is desired.
• Experience of integrating external and internal system/data interfaces with the Salesforce Force.com platform is desired.
• Experience anchoring problem definition/solution identification workshops.
• Media industry experience is preferred though not mandatory.
• Experience with detailing and articulation of solutions (creating and RFP/ RFI) and ensure completeness of the (in content and in form) same.
• Identifying needs, understanding customer pain points, developing and influencing solutions based on analysis of customer business goals and objectives.
• Ensuring customer requirements are transformed into functional specifications and detailed level designs
• Leading the adoption of best practices around solution architecture, product design, quality, safety, integration and performance
• Working with the delivery team to develop detailed solution design schedule and resource plan for implementation
• Participating actively in the end to end delivery operations cycle to validate and document the implementation of the solution as per original architecture and design intent.