Salesforce Architect / Lead

We are seeking a visionary and hands-on Salesforce Architect with deep expertise in Agent force, Einstein AI, and Generative AI technologies. This role will lead the design and delivery of intelligent agent solutions, architect GenAI-powered workflows, and provide strategic advisory to enterprise clients. Should be instrumental in shaping the future of AI-driven customer experiences within the Salesforce ecosystem.

Job Responsibilities  

Agentforce, Einstein AI and Salesforce Platform

•          Collaborate directly with client stakeholders to understand business needs and translate them into technical designs

•          Design & implement scalable Salesforce solutions leveraging Agentforce, Einstein AI and core Salesforce features across Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud

•          Build Lightning Web Components, Apex Classes, Flows, Triggers and API integrations

•          Design and develop POCs using Agentforce, and other Gen AI related capabilities to validate feasibility, performance and business value

•          Design and implement Data Cloud solutions for unified customer data, segmentation and activation across channels

•          Leverage Data Cloud insights in conjunction with AI to deliver real-time experiences

•          Integrate Salesforce with external systems using REST/SOAP APIs, middleware and event driven patterns

•          Implement AI powered workflows, and automation to enhance customer experience

•          Implement and optimize Agentforce DevOps pipelines using AI to accelerate release readiness, detect deployment risks and recommend fixes

•          Ensure secure, scalable, and maintainable solutions aligned with Salesforce best practices

•          Troubleshoot and optimize applications across multiple environments ensuring performance and scalability

•          Manage source-driven development with GIT, ensuring branch strategies and align with enterprise standards

•          Stay up to date on Salesforce releases, new AI capabilities and platform trends

Required Experience

•          10-15 years of Salesforce platform experience, including solution design and custom development

•          Proven, hands-on expertise with Agentforce, Data Cloud, and Salesforce AI tools (Einstein AI and generative AI integrations)

•          Deep understanding of Salesforce core concepts and Hands-on custom development using Apex, LWC, Flows, API Integrations and security models

•          Extensive experience with integrations – REST/SOAP APIs, Platform Events, middleware and event-driven architectures

•          Demonstrated experience building and delivering working POCs in client environments

•          Deep expertise on multiple Salesforce products like Sales Cloud, Service Cloud, Data Cloud, Experience Cloud and Marketing Cloud

•          Experience with generative AI and conversational AI design

•          Strong experience implementing and optimizing Service Cloud including Omni-Channel Routing, Email-to-Case, Live Agent and Einstein Bots

•          AI and Data Cloud implementation across enterprise environments

•          Knowledge on Agentforce DevOps and enterprise CI/CD pipeline management

•          Excellent communication skills with ability to engage both technical and non-technical stakeholders

•          Salesforce Platform Developer II and Application Architect certifications are required

•          Salesforce Agentforce Specialist certification preferred.

Technical Skills

•          Salesforce: Apex, LWC, AURA, SOQL/SOSL, Visualforce, Flows

•          Multi Cloud: Service Cloud, Sales Cloud, Data Cloud, Experience Cloud

•          AI Skillset: Agentforce, Einstein AI & other Gen AI tools

•          Integration: REST/SOAP APIs, Platform Events, middleware

•          Security: Salesforce security model, Shield encryption, compliance frameworks

•          DevOps Tools: Agentforce DevOps, Copado, Gearset, Jenkins, Github