Description

  • Salesforce FSC CRM experience
  • Migrating from MS Dynamics 365 to Salesforce
  • Contact Center as a Service experience (ideally Five9 but will take any major platform)
  • Enterprise Architect mindset
  • We're seeking an experienced Salesforce CRM Integration Architect to lead a migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC).
  • This strategic role combines deep Salesforce expertise with contact center integration experience to deliver a seamless CRM transformation for the client's enterprise.

Key Responsibilities:

  • Lead the architectural design and implementation strategy for migrating from MS Dynamics to Salesforce FSC
  • Design and oversee integration between Salesforce and Contact Center platforms
  • Develop migration frameworks and data mapping strategies
  • Create technical specifications and solution designs for complex integrations
  • Guide development teams on best practices and architectural standards
  • Ensure seamless integration between Salesforce and enterprise systems
  • Establish governance frameworks for data quality and system performance
  • Lead technical discovery sessions with stakeholders
  • Provide risk mitigation strategies and architectural oversight

Required Qualifications:

  • 7+ years of Salesforce implementation experience
  • Proven experience migrating from MS Dynamics to Salesforce
  • Strong background in Salesforce Financial Services Cloud
  • Experience integrating Contact Center as a Service (CCaaS) platforms
  • Enterprise architecture experience in financial services sector
  • Deep understanding of Salesforce platform capabilities and limitations
  • Strong technical background in API integration patterns
  • Experience with data migration tools and ETL processes

Preferred Qualifications:

  • Five9 platform experience
  • Salesforce Technical Architect certification
  • Experience with financial services compliance requirements
  • Background in agile delivery methodologies
  • Experience with middleware integration platforms
  • Technical Skills:
  • Salesforce FSC
  • Microsoft Dynamics
  • CCaaS platforms (Five9 preferred)
  • API integration patterns
  • Data migration tools
  • ETL processes
  • Integration middleware


 

Key Skills
Education

Any Gradute

Back To Jobs