SaaS Implementation Engineer / Technical Solution Architect

We are seeking an organized professional with excellent communication skills to support DO SaaS product implementations. In this role, you will collaborate closely with SaaS Enablement and other cross-functional teams to deliver implementation projects. As part of the deployment team, you will play a crucial role in delivering multiple SaaS offerings to Varian's extensive customer base.

This is a unique opportunity to find purpose in your professional life. Join us in shaping the future of cancer care!

Role Description:

Establish credibility with technical, clinical, and business stakeholders.

Configure and troubleshoot network connectivity to the Varian Cloud (AWS and Azure), HL7 messaging, FHIR, Cloverleaf, security settings, VPNs, and IP whitelisting.

Work cross-functionally within Varian to ensure a positive customer experience.

Provide customer-facing technical leadership during implementations, focusing on networking, data interoperability, security, and operations for Varian’s Software-as-a-Service (SaaS) portfolio.

Lead the design, development, and troubleshooting of SaaS implementations, ensuring successful deployment from kickoff to go-live.

Perform cloud product installations and configurations, including on-premises connectivity.

Respond promptly to incidents and technical events.

Review customer IT infrastructure and project plans to ensure alignment with installation requirements.

Serve as a subject matter expert (SME) on implementation operations for Product, Engineering, Sales, and other teams.

Participate in internal testing and training procedures.

Maintain and update customer cloud-supported product environments as needed.

Compile status reports for project managers and leadership.

Analyze implementation data to identify opportunities for process improvement and enhanced customer satisfaction.

Work with cloud-based and on-premises (physical and virtual) environments, including operating systems, databases, and networking technologies.

Complete task documentation in accordance with Varian’s quality processes and procedures.

Work independently with minimal supervision.

Apply critical thinking, good judgment, and strong decision-making skills.

Attend planning calls and provide technical input as needed.

Complete company-provided training within designated timelines.

Develop and maintain strong relationships with internal stakeholders across Digital Oncology and other business lines.

Reports to the Director of the SaaS Enablement Team.

Requirements and Qualifications

Ability to work in a fast-paced environment, handling multiple tasks in an organized and efficient manner.

Excellent communication skills.

Passion for delivering an exceptional customer experience.

5–10 years of relevant experience.

Collaborative team player with a professional and composed demeanor.

Willingness to travel for designated events (<15% travel required).

Professional fluency in English.

Typical Education and Experience:

Bachelor’s degree (or equivalent) in a technical discipline with some postgraduate coursework or equivalent experience.

Required: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

Required: Experience in IT, Cloud, and Networking.

Desired: Experience with flowchart and diagramming software