Analyze new process automation candidates, quickly assessing the feasibility and accurately estimate development effort
Configure new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
Apply RPA workflow design best practices when developing or maintaining workflows
Create and document test cases for negative scenarios, in order to document workflow behavior when certain systems malfunction, as well as performance scenarios, in order to stress test systems behavior
Review workflows developed by other RPA Developers to ensure compliance with internal control/security / audit requirements
Monitor test scenarios outcomes and ensure the timely resolution of errors throughout development, testing and post-implementation
Support the operational teams during the UAT and rollout phases
Provide maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and propose resolution
For workflow support tasks, respect SLAs agreed with business for workflow downtime
Report issues to third level support (RPA vendor) if incidents cannot be solved by the internal team; ensure development fix, unit testing, and production deployment preparation
Configure enhancements /change requests to already automated processes