Role : IVR Chatbot Developer (Genesys focus)

Hi

Hope you are doing well !!

I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you.

Role : IVR Chatbot Developer (Genesys focus)

Location: Remote

Duration : 12 months

Job Description:

Note : Banking, Financial, Insurance, Investment industry background Exp.

Required this skills:

Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.

Thorough understanding of Genesys Framework, Integration with internal and external components.

Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.

Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Responsibilities:

Application development implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

Development of Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.

If you are interested, please share your updated resume and suggest the best number & time to connect with you.

Thanks & Regards