Resident Engineer

What You’ll Do

We are  seeking a Resident Engineer to join our team at Cisco within the CX organization to support a major WEB customer in the Seattle Area. You will be providing on-site consultation, technical leadership, and direction, for the customer as well as the Cisco Teams supporting high-visibility issues on Nexus 9000,  SW defects found in pre-production testing, as well as critical impacting issues found in the customer's production network.

Who You’ll Work With

Cisco's CX Organization, you will work very closely with Service Delivery Managers, Sales Engineers, Software Validation teams, High Touch Operations Managers and SW Developers & Engineers as well as the Service Delivery Executive (SDE) aligned to this WEB customer engagement. This is a customer facing role in the purist sense, you will establish and maintain close relationships and earn the customer’s trust.

Who You Are

First and foremost, you enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an ongoing basis. You also possess an in-depth knowledge of IOS-XR OS products, Specifically the Spitfire, Catalyst 8000, NCS5500, as well as MSFT SONiC. You also work independently, receiving minimal direction, with no instruction on routine work and general instruction on new assignments. The ideal candidate demonstrates proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with perseverance and a compassionate view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. The business impact of this role is major, it is key to our customer’s view of Cisco, maintaining and strengthening our trusted partner status.

Required Skills:

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10-15 years related experience.
Deep knowledge of Data Center infrastructure systems, network environments.
Ability to analyze, consult on large hyperscale networks.
Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction.
Detailed working knowledge of most of the following: IOS-XR, Open AI packet flow and infrastructure requirements, MSFT SONiC. Also, BGP, ISIS, MPLS, Segment Routing, and NEXUS 3000 & 9000
 

Highly Desired Skills:

CCIE RS, DC, SP
Excellent communication, leadership, and soft skills
Technical Presentation Skills / Engineer & Executive level communications.
Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing
In-depth knowledge of network management, network availability & capacity planning
Experience with Scripting, Python, and/or Linux is a plus.
Deep technical account management skills with 5+ years of experience in Professional/Consulting Services or high-level support
Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams