Release Manager II

Overview:

We are seeking a highly organized and detail-oriented Release Manager  II to oversee the end-to-end release lifecycle for our software applications and services. The Release Manager will coordinate with cross-functional teams, ensure timely and quality deployments, and improve processes to minimize risks and maximize efficiency. A strong technical background, problem-solving abilities, and excellent communication skills are essential to deliver reliable, customer-focused releases that align with business goals and minimize disruptions across environments.

You will: 

• Release Planning and Coordination: Develop and manage detailed release plans, schedules, and timelines. Coordinate with cross-functional teams (Customer Care, Engineering, and QA) for seamless execution. Identify risks, dependencies, and challenges early, and implement mitigation strategies.
• Process Management: Define and maintain best practices for release management, including automation and process improvements. Ensure compliance with organizational standards throughout the release lifecycle.
• Stakeholder Communication: Serve as the focal point for all release-related communications. Provide regular updates on release status, risks, and post-release performance to stakeholders.
• Testing and Quality Assurance: Collaborate with QA to ensure thorough testing, manage escaping bugs resolution and oversee final validations.
• Deployment and Post-Release Activities: Manage deployment processes to ensure minimal downtime and customer impact. Facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.

You have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4-5 years experience in project management, release management or related roles.
• Strong understanding of software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
• Proficiency in management tools such as ServiceNow, Jira, Smartsheet, Monday.
• Excellent analytical, problem-solving, coordination, and teamwork skills