Release Manager

Key Skills: Release Management, Change Management, Risk Tracking, QA Coordination, ServiceNow, ALM, Defect Management, COQ, Test Script Tracking, Stakeholder Communication, Project Scheduling, IR Tracking, Issue Resolution, Team Coordination

Roles and Responsibilities:

• End-to-end ownership of release management.
• Work with Program Managers to arrive at project schedules.
• Effectively track change requirements.
• Conduct adhoc meetings with project stakeholders as necessary.
• Track issues and risks related to the project and highlight potential issues/risks along with a mitigation plan with the team in advance.
• Ensure quality deliverables by tracking COQ and delivered defect density.
• Ensure thorough unit testing is done and capture unit test results.
• Drive calls with Program Manager on issues related to the project along with the designated Project BA.
• Coordinate with Tech Leads and update the comments against IRs raised in ALM.
• Cohesively work with Program Managers.
• Track the IRs raised in QA.
• Obtain LOE signoff from the concerned IT PM for the expended effort in the project.
• Track GO/NO GO calls and participate in DCAB meetings.
• Track ServiceNow tickets for the project releases.
• Coordinate with the QA team for timely submission of test scripts and test conditions.
• Act as SPOC for all issues related to their projects during post-production.
• Track resource requirements against projects.
• Conduct daily meetings with the team, review progress, and resolve any roadblocks.
• Exhibit excellent communication skills.

Experience Requirement:

• 5-10 years of experience in release management or project coordination roles.
• Proven ability in managing multiple releases across cross-functional teams.
• Hands-on experience with project tracking tools like ALM and ServiceNow.
• Strong exposure to quality assurance processes, risk tracking, and defect density monitoring.
• Demonstrated history of coordinating with QA, development, and PMO teams for seamless project delivery.
• Experience driving meetings, managing stakeholder communication, and handling production escalations.

Education: Any Graduation