Quality Program Manager

Key Responsibilities:

• Own the quality governance for multiple platforms and products (in-house and third-party).
• Develop and execute a comprehensive quality strategy aligned with business and IT goals.
• Oversee the entire test lifecycle: planning, execution, automation, and reporting.
• Lead the implementation and optimization of automation frameworks.
• Manage relationships with cross-functional stakeholders, ensuring transparency and alignment.
• Collaborate with development, product, and business teams to drive quality from inception.
• Identify and mitigate risks and issues impacting product quality and delivery timelines.
• Provide leadership and direction to distributed QA teams and vendors.
• Track and report quality metrics, KPIs, and overall test coverage regularly to the client.
• Ensure compliance with industry standards, regulatory requirements, and internal quality policies.
• Drive continuous improvement initiatives in QA processes, tools, and team capabilities.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in QA/Test Management, with at least 3 years in a program management role.
• Prior experience in managing large-scale banking or financial domain projects is mandatory.
• Strong expertise in test automation frameworks and tools (Selenium, TestNG, JUnit, Cucumber, etc.).
• Excellent understanding of testing methodologies: functional, regression, performance, UAT, etc.
• Experience working in Agile/Scrum environments.
• Outstanding communication and stakeholder management skills.
• Ability to handle vendor coordination, budget tracking, and program-level reporting.

Preferred Qualifications:

• Certification in PMP, CSM, or SAFe Agile.
• Experience in leading hybrid delivery teams (onshore-offshore).