QA Technician

Key Responsibilities:

Quality Assurance and Testing:

• Develop, document, and execute both manual and automated test cases to ensure robust software performance and reliability.
• Identify, report, and help remediate software issues in new and existing systems before release.
• Contribute to the development and maintenance of test workflow standards and the organization’s overall testing strategy.

User Support and Training:

• Act as the primary point of contact for users experiencing software issues, guiding them through troubleshooting steps and problem resolution.
• Conduct training sessions (internal and external) on new features, best practices, and effective system usage to ensure greater adoption and reduce user errors.
• Collaborate with cross-functional teams to understand workflows and provide quality support across the organization.

Documentation Development:

• Create, maintain, and update comprehensive documentation, including user manuals, troubleshooting guides, tutorial videos, and process diagrams.
• Work closely with developers and stakeholders to document system requirements, workflows, and best practices for EMPACT’s software solutions.
• Use user feedback to continuously improve documentation, ensuring it is accurate, clear, and accessible to both internal and external audiences.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience: A minimum of 5 years of experience in software testing, technical support, or training.
• Technical Skills:
  • Proficiency with software quality assurance practices, testing frameworks, and tools.
  • Proficiency in scripting or programming languages such as JavaScript, TypeScript, C#, or Python (for automating test cases).
  • Experience creating and maintaining technical documentation and user guides.

Preferred Qualifications:

• Experience with automated testing tools and frameworks (e.g., Selenium, Jest, Cypress).
• Familiarity with Agile methodologies and related tools.
• Previous experience in a customer-facing support or training role.