Description

  • Develop, maintain, and execute automation scripts for Contact Center applications using Cyara.
  • Plan and define test strategies, create test cases, and perform manual/automated testing.
  • Collaborate with project teams to understand project architecture and business requirements.
  • Analyze and validate defect leakages, ensuring application quality and performance.
  • Communicate with QA Lead, Dev Lead, and Technical Managers about project activities.
  • Design and develop scalable, flexible, and cross-platform automation test frameworks.
  • Continuously improve testing efficiency and effectiveness through innovative QA practices.
  • Proven track record with a minimum of 7 years of software/computer engineering experience.
  • Prior experience in software quality assurance technical testing in Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, Agent Desktop).
  • Experience with Cyara tool and Genesys Contact Center technology
     

Key Skills
Education

Any Gradute

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