QA Analyst Level III

Job Description:

• Need 5+ years of exp.
• Genesys Cloud Testing experience Required
• IVR Testing, Genesys Testing experience Required
• Prefer to have experience in Genesys cloud testing.
• Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
• Expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test.
• Experience of logging the bugs on Qtest and Jira.
• Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
• Able to design and execute various testing techniques and strategies.
• Working knowledge of JIRA and Confluence.
• Experience in test automation tools supporting Contact Center platforms Qtest.
• Experience with Cyara for automated IVR testing.
• Understands the SDLC, Agile/SCRUM concepts and software release cycle.