Project Manager with Scrum Master

Experienced and Certified Scrum Master with over 8 years of proven success in leading high-performing Agile teams, coaching global delivery teams, and driving business value through continuous improvement and effective Agile practices. Adept in project and program management, stakeholder engagement, and Agile transformation across diverse domains, including IT services, automation, and enterprise solutions.

Key Responsibilities:

Agile Coaching & Facilitation:

Guided cross-functional global teams in adopting Scrum, SAFe, and Kanban frameworks.

Facilitated Agile ceremonies including Daily Stand-ups, Sprint Planning, Backlog Refinement, Reviews, and Retrospectives.

Conducted workshops on writing effective user stories and Agile best practices.

Project & Delivery Management:

Managed end-to-end project lifecycles from initiation to closure using tools such as JIRA, Confluence, and ServiceNow.

Partnered with stakeholders and EMPO teams to align deliverables with strategic business goals.

Tracked project health through burn-up/burn-down charts, velocity, cumulative flow diagrams, and throughput analysis.

Team Leadership & Mentorship:

Mentored junior Scrum Masters and new Agile teams, promoting a culture of continuous learning and improvement.

Resolved team impediments and managed cross-functional dependencies to ensure on-time delivery.

Client & Stakeholder Engagement:

Liaised with clients, business stakeholders, and technical teams for scope definition, prioritization, and delivery tracking.

Delivered transparent communication via biweekly status updates and dashboards (e.g., Smartsheet, ServiceNow).

Quality Assurance & Testing Oversight:

Led QA initiatives including test planning, execution, and defect tracking.

Supported production releases, monitored incidents, and ensured post-deployment stability.

Key Projects:

Robotic Process Automation (RPA) Initiatives – Process improvement and platform migration (Automation Anywhere to A360)

Union Wage Increases (LI & NJ) – Multiple union contracts and payroll system implementations

Warranty Sales Incentive Program – Business automation and incentive tracking solutions

Tools & Technologies:

Agile Tools: JIRA, Confluence, ServiceNow, Smartsheet

Testing Tools: HP ALM, Manual Testing, ServiceNow Testing Modules

Reporting Tools: Crystal Reports, Business Objects

Technical Stack: SQL, MS Office Suite, SharePoint

Methodologies: Agile, Scrum, SAFe, Kanban, ITIL, SDLC