Project Manager

•The Project Manager is responsible for driving customer satisfaction and process productivity throughout the installation process including:
•Act as the primary liaison between customer and the customer project teams.
•Execute the implementation of managed projects including identification of customer responsibilities and deliverables as defined in the sales contract, coordination of customer and contract resources in the execution responsibilities.
•Creation of project implementation timeline with collaboration between customer, and contract resources
•Regular tracking and communication of implementation progress, tracking of equipment delivery, installation, and testing, tracking and assignment of project deliverables with owners and timing for completion
•Provide regular communications including project kick-off, regular status updates, and project closure including occasional customer site visits, and lead implementation team during clinical “Go-Live” of the equipment.
•Create, maintain, and route formal project documentation to project teams and key stakeholders, within a timely manner.
•Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.
•Identify, escalate, and resolve issues, which might affect customer satisfaction and operational targets.
•Participate in process improvement initiatives.

What are the Mandatory skills and skill proficiencies required for this position?
• Bachelor’s degree and a minimum of 5 years of Project Management experience; OR an Associate’s degree and a minimum 8 years of Project Management experience.
• Ability to work effectively in difficult and fast paced environment.
• Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
• Demonstrated experience with large-scale project management where deadlines were met on or ahead of schedule (e.g., healthcare, healthcare IT, equipment installations experience).
• Ability to work with and communicate with diverse work partners internal and external to GE and our customers.
• Ability to work effectively from a remote home office location.
• Working knowledge of Microsoft Windows and Office Applications (Excel, Word, PowerPoint, Outlook).

What are the Optional skills and skill proficiencies for this position?
• Master's degree.
• Current Project Management Professional (PMP) certification.
• Ability to work with and influence fellow team members to achieve mutual goals.
• Ability to communicate complex technical issues in a customer-friendly manner.
• Demonstrated customer service experience working in a clinical environment.
• Ability to provide constructive feedback to installation teams and contractors.
• Knowledge or experience within the healthcare industry and GEHC products.
• Proficient in project Management Software (e.g., MS Project, Smartsheet’s, Task Ray).
• Six Sigma certification and/or experience in Lean methodology