Description

  • Support account team (VAT) to build business case, qualify business drivers
  • Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
  • Manage the relationship with the customer and be the SAP primary “face" to the customer throughout the implementation process
  • Support scoping workshops and emphasise customer side readiness activities
  • Validate effort estimates and high level implementation timelines
  • Provide support with scoping requirements
  • Create baseline Project Plan
  • Complete Sales to Services Delivery transition
  • Work with Resource Managers and extended SAP VAT team, to allocate appropriate resources to projects
  • Create and update Staffing Lists
  • Follow SAP Activate Methodology and project streams to implement projects
  • Work closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget/burn rates, issue tracker and risk register
  • Provide customer guidance and support on Communications, Change Management, Training Strategy and Testing Strategy
  • Setup project governance framework with customer Project Manager
  • Join customer Steering Committee, review overall project health and provide direction
  • Ensure issue resolution in timely manner. Escalate on customer or SAP side as necessary
  • Help customer set up S-User IDs, access to Customer Community, Learning Hub and Support Portal
  • Work with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc.
  • Support customer to complete online learning (PTOs and virtual admin training)
  • Facilitate Project Kick Off meetings
  • Run and facilitate weekly project meetings with the customer Project Manager
  • Run weekly internal project team meetings and additional ad-hoc meetings as required
  • Participate in weekly project manager meetings (internal) and weekly consulting delivery meetings
  • Work collaboratively with consultants to manage project deliverables
  • Act as a shield for consultants and remove barriers for them, so they can achieve their deliverables
  • Address any concerns immediately, with transparency and understanding
  • Coordinate with module leads and provide best/leading practices and guidance on cross module process and data integration
  • Maintain knowledge of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates
  • Define project document management framework and leverage SAP Jam for all project materials. Ensure all project documents are owned by right team members and latest versions are available for future reference
  • Maintain PtD, track revenue forecast and ensure billing milestones are achieved on-time
  • Lead small projects and change requests.
  • Review and approve invoicing
  • After Go Live, complete Lessons Learnt session with customer and follow up with relevant teams on any outstanding issues
  • Complete Go-Live announcements
  • Ensure customer is referenceable, work with CEE and SAP reference team to create collateral (e.g. success stories, BTS, videos, quotes etc) and customer details are available in Customer Reference Platform

Key Skills
Education

Bachelor's degree

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