Project Manager

• Drive defect prioritization through comprehensive impact assessments from incident triage through defect resolution 
• Monitor the inflow of new problems or system defects and align to business outcomes
• Work with the business to prioritize defects & partner with development teams to ensure timely issue resolution
• Review proposed technical solutions to ensure they meet the business needs and SDLC standards
• Develop work plans and manage timelines associated with SDLC deliverables 
• Provide consultative support to Agencies & Program Leadership to help enforce governance standards and best practices
• Act as the key point of contact for the Agencies in managing issues and escalations
• Review incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the system
• Create dashboards and tools to assist the business in prioritization and release planning activities 
• Analyze and communicate project status effectively to project leadership
• Participate in strategic improvement initiatives primarily focused on incident and problem management
• Provide ongoing support for EPMO activities including deliverables management, issue oversight and escalation, metrics and reporting and other administrative tasks • Other duties as assigned

Required Skills:

• 8-10 years’ experience as a Senior Project Manager with a proven track record managing complex IT projects 
• Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision
• Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors
• Proven leadership, organizational and planning skills across different types of projects
• Experience with project management tools and best practices
• Experience with application development and software development life cycle methodologies
• Experience with ITIL practices including incident and problem management 
• Required knowledge of JIRA, Excel, PowerPoint  
• Experience with Health and Human Service systems regarding Medicaid, SNAP, Child Care Assistance, and RI Works or TANF is preferred

Education:

• Bachelor’s degree in MIS, Computer science or related field.
• PMP certification a plus