Project Manager

Skills Required:
· Bachelor’s degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions
· Minimum of 3 years of experience with ServiceNow
· Active participation within and among teams and colleagues distributed globally
· Capable of setting direction and motivating team members outside the direct reporting line
· Able to collaborate well with others, unafraid to provide and receive honest feedback
· Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution
· Excellent problem-solving skills, in particular a methodical approach to deal with problems across distributed systems
· Adaptable to fast changing demands and environments
· Possesses strong quantitative and qualitative analytical skills with a creative and flexible approach to problem solving
· Understands various technology system implementation methodologies (e.g., waterfall, agile etc.)
· Possesses strong time management skills
· Excellent verbal and written (PowerPoint, Excel, Project) communication skills
· Self-motivated and able to work autonomously with a strong sense of ownership and accountability for work
· Keen attention to detail

Skills Desired:
· Previous experience with a ServiceNow implementation migration or new ServiceNow implementation
· Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow
· Understanding of secure software development concepts, especially in a cloud platform
· Experience within financial industries’ technology teams or consulting to financial industries’ technology teams
· Program Management and/or Agile development experience or certification is a plus
· ServiceNow Admin and ServiceNow developer training and certification is a plus
· ITIL experience or certification is a plus