Program Manager, Senior

We are seeking a results-driven Senior Program Manager to lead organizational process improvement initiatives with a strong emphasis on Lean methodology. This role will focus on managing correspondences, visual management systems, and KPI/metrics development to drive operational excellence. The ideal candidate will bring a sharp analytical mindset and strong critical thinking skills to navigate complex challenges and deliver sustainable, waste-reducing solutions.

Key Responsibilities:

Process Improvement Leadership:
Lead process enhancements across correspondence workflows and reporting systems.
Apply Lean principles to streamline operations, eliminate waste (TIMWOODs), and improve cycle times.

Correspondence Management:
Oversee the full lifecycle of internal and external correspondences.
Ensure timely, accurate, and compliant communication aligned with regulatory and stakeholder expectations.
Identify and remove inefficiencies using Lean tools.

Visual Management & KPI Development:
Design and implement visual management systems (e.g., 1-3-10 framework) aligned with Lean practices.
Define, track, and report KPIs to support continuous improvement and data-driven decisions.

Critical Thinking & Problem Solving:
Use structured problem-solving and root cause analysis to address operational challenges.
Leverage Lean thinking to evaluate trade-offs, mitigate risks, and drive innovation.

Program Governance & Reporting:
Develop and maintain Lean-aligned program charters, roadmaps, and implementation plans.
Guide cross-functional teams through initiative lifecycles—from chartering to sustainment.

Stakeholder Engagement:
Facilitate workshops and reviews to align on goals, metrics, and outcomes.
Act as a bridge between technical teams and business units to ensure transparency and alignment.

Minimum Qualifications:
Bachelor's degree in Business, Engineering, or related field (Master's preferred).
PMP certification strongly preferred.
Lean Six Sigma certification (Green Belt or higher) strongly preferred.
7+ years of experience in program or project management with a focus on Lean process improvement and Visual Management.
Proven ability to apply critical thinking in complex, cross-functional environments.
Experience in visual management and KPI systems development.
Strong communication, facilitation, and stakeholder management skills.

Preferred Tools & Systems:
Power BI, Tableau, or similar dashboarding tools.
Microsoft Office Suite, MS Project, Smartsheet.

Company is an AA/EEO employer that actively pursues and hires a diverse workforce