Program Manager

The Program Manager oversees the Project Managers, Business Analysts, and Engineers responsible for tactical delivery of key projects within the program that could be agile OR waterfall. They will work closely with the business/product partners, technology/business stakeholders, architecture, portfolio & core delivery teams.

· Responsible for overall delivery of new or established capabilities in the program from planning to development that serves a long-term business objective OR responsible for 2-3 scrum/operational teams

· Manages the assigned program including but not limited to managing established and mature products, teams, capability or category or technology solution implementation or migration

· Develops relationships and collaborates with internal and external stakeholders across regions and cross functional teams to ensure solutions meet timeline and business objectives.

· Creates overall timeline, stakeholder analysis, communication plan, cross-functional dependencies, reporting structure to track progress across multiple workstreams with guidance from Sr. Program Manager or Technology Manager

· Unblocks the team and proactively problem solves as needed throughout the program lifecycle with guidance from Sr. Program Manager or Technology Manager

· Effectively identifies and solves for potential risks, issues, and development strategies to prevent realization of risks while providing transparency to the applicable stakeholders

· Validates that the project delivers the expected outcomes, supports business objectives, is of quality

· Guides and coaches, the Project Managers to ensure the objectives of a project are understood, documented, and measurable

· Manages Program budget (actuals & forecast)

· Onboarding & offboarding of resources

· Owns program related resource management and 3rd party vendor management. Point of Contact for Procurement, Security, Legal, Stakeholder Management (Sponsor, Leadership, Architects)

· Ensures all project/program tasks are clearly understood, assigned, and tracked.

Qualifications:

· 8+ years in technology or related field w/ 5+ yrs exp in project management, 1-2 yrs in program management scrum/safe or other agile practice certification required.

· Post-secondary education in computer science, electrical / software engineering or related field

· 5+ years’ experience working in Digital/eCommerce domain

· Proven experience in leading the strategic path and delivery of multiple portfolio management capabilities such as but not limited to, onboarding, recruiting, vendor management, capacity management, dependency management, resource management, annual planning process, workforce management etc