Program Manager

We are seeking a Program Manager to lead large, cross-functional enterprise programs within our Technology team. This role requires strong delivery ownership across complex system landscapes, a clear approach to execution, and deep partnership with Product and Delivery leaders.

Key Responsibilities:

• Drive end-to-end delivery of enterprise programs with clear, milestone-driven plans, risk management, and stakeholder alignment.
• Own program financials: forecast, track actuals, manage budget, and flag risks early.
• Collaborate cross-functionally to resolve issues, escalate appropriately, and maintain schedule and cost alignment.
• Navigate ambiguity, time-box decisions, and hold leaders accountable for timely input.
• Define and execute pre/post-implementation plans, including quality control and communication strategies.
• Manage a bundle of dotted-line Project Managers supporting various workstreams. Provide guidance and mentorship to ensure program-wide alignment and execution excellence.
• Act as a Principal TPM and coach to other PMs, helping them resolve blockers, strengthen delivery discipline, and elevate project success outcomes.
• Independently manage programs without dedicated PM support when needed.
• Produce accurate, actionable status reports (Scope, Schedule, Cost), clearly outlining issues, owners, and resolution timelines.
• Engage third-party vendors in partnership with Product, VMO, and Delivery teams; support SOW creation and vendor management.
• Anticipate program interdependence and strategic risks, coordinate mitigations.
• Champion program execution best practices using established PM tools and methodologies.
• Lead and motivate high-performing, cross-functional teams, foster collaboration across engineering, QA, product, and architecture.

Experience Requirements:

• Retail domain experience strongly preferred, with proven ability to work across diverse business areas such as eCommerce, Order Management, Finance, and third-party integrations.
• Bachelor’s or master’s degree, or equivalent practical experience.
• 10+ years of relevant experience in Program Management, leading large-scale, cross-functional initiatives.
• Demonstrated success integrating systems across multi-platform and complex technical environments.
• Proven track record in creating and managing comprehensive program plans, aligning multiple teams and dependencies.
• Expert-level proficiency with project management methodologies and tools, including Jira throughout the software development lifecycle.
• Skilled in estimating, budgeting, story development, technical analysis, and defect tracking.
• Strong ability to track and analyze project metrics and trends to drive execution and improvement.
• Comfortable discussing technical concepts, evaluating trade-offs, and collaborating with cross-functional stakeholders.
• Excellent communication, facilitation, collaboration, and influencing skills.
• Highly analytical, with a strong bias for data-driven decision making and prioritization.
• Execution-focused, hands-on leader with a “roll up your sleeves” mentality to get things done