Program Manager

Responsibilities:

• Define and drive the enterprise automation strategy across multiple technologies

• Lead automation project execution across various teams, ensuring alignment with business goals

• Establish and enforce automation governance, best practices, and security guidelines

• Collaborate with engineering, IT, and business teams to identify automation opportunities

• Manage and mentor automation teams, ensuring skill development and knowledge-sharing

• Troubleshoot and optimize automation workflows to ensure efficiency and scalability

• Stay ahead of emerging automation trends and innovations
 

Skills:

• Expertise in automation frameworks across multiple technologies, including AIOps, DevOps, RPA, EUC Automation, Conversational AI

• Basic understanding of automation tools such as Ansible, Terraform, ServiceNow ITOM, UiPath, Automation Anywhere, Blue Prism, Power Automate, Kubernetes, and scripting languages (Python, PowerShell, Shell, etc.)

• Basic understanding of CI/CD pipelines, Infrastructure as Code (IaC), and ITSM & Monitoring Tool integration

• Understanding of API development, Webhooks, and automation scripting

• Expertise in designing and implementing enterprise-wide automation strategies

• Ability to evaluate new automation technologies and provide strategic recommendations

• Strong problem-solving, analytical, and leadership skills

• Excellent communication, stakeholder management, and collaboration skills

• Primary Competency: Project/Program Management, Strategic Planning, Process Automation 

• Secondary Competency: Change Management, Communication Skills, Resource Allocation 
 

Experience:

• 15+ years of total IT experience

• 10+ years in IT automation, DevOps, or related fields

• 5+ years in leading automation initiatives across multiple domains

• Hands-on experience in enterprise IT automation and digital transformation projects

• Experience with Agile/Scrum methodologies and managing cross-functional teams

• Strong background in governance, risk, and compliance (GRC) for automation

• Experience of ITIL and ITSM best practices