Program Manager

• PMO support to enable the completion of status report updates / other ad-hoc reporting.
• Working with and aiding in all functional disciplines to ensure end to end planning is comprehensive and results in a plan that will achieve stated goals.
• Coordinate with workstream leads to determine required deliverables and timelines.
• Create / maintain materials and storyboarding of program content.
Communications that include the following:
• Organize and facilitate meetings by sharing screen and driving discussions.
• Establish meeting agendas including prioritization.
• Generate meeting notes/minutes.
• Provide mechanisms to capture & monitor remediation of any potential risks. Track risks, actions, issues, and decisions, ensuring they are brought to closure.
• Enable status reporting to management including appropriate escalation to key stakeholders and leadership of any item that may impact timely delivery or cause a change to the agreed scope of project.
• Ensure comprehensive documentation of requirements, assumptions, changes in scope etc. associated with project and establish an audit trail to demonstrate these activities have been addressed.
• Collaborate with subject matter experts to support activities/ build interpersonal relationships
• Ability to manage ambiguity, bring focus with recommendations, solve tactical & strategic challenges
• Identify improvement opportunities, explore feasibility, and partner to effect change.
• Help to implement processes and procedures to increase effectiveness and efficiency of controls

Required Skills:
• Bachelor’s degree in Information Technology, Business, Economics, or Finance preferred.
• 3-5+ years of experience in a similar role in financial or banking services, with practical knowledge of technology principles, products
• Excellent communications and interpersonal skills
• Exceptional problem-solving abilities and a proactive approach to challenges
• Must be a team player and foster a team first environment and inclusive culture
• Capable of project planning, organization, time management skills and ability to multi-task
• Prior experience working across functional organizations to drive consensus.
• Independent self-starter that is naturally curious and possess a logical mind and a willingness to take ownership and dig into the details to understand the problem statement and help create a path forward (connect the dots)
• High level of attention to detail and focus on precision
• Proficiency with Microsoft Excel, PowerPoint, Teams, Word, and SharePoint
• Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC) components

Desired experience/knowledge of IT Service Management (ITSM) and ITAM process.
• Proficient in JIRA.
• Data analysis and reporting experience.
• Ability to simply explain complex issues.
• Experience of capturing and designing improved processes.
• Experience working as part of a large, global team.
• Ability to successfully drive complex issues through analysis and resolution.
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects.

Desired skills:
• Agile knowledge, Power BI, Tableau, or other data visualization tools