Program Manager

Key Skills: JIRA Administration, Workflow Configuration, Project Tracking, Confluence, PMO Governance, Automation in JIRA, Resource Management, Budget Forecasting, Client Billing, MS Excel, MS PowerPoint, Agile Methodology, Communication, Stakeholder Collaboration, Independent Problem Solving.

Roles and Responsibilities:

• Manage and track JIRA project activities across multiple teams and stakeholders.
• Set up and configure JIRA projects including workflows, issue types (Epics, Stories, Subtasks), fields, and permissions.
• Perform bulk issue creation and updates in JIRA to streamline project management.
• Address and resolve JIRA-related queries raised by project stakeholders.
• Implement and manage configuration changes and custom workflows in JIRA based on client needs.
• Develop automation rules in JIRA to optimize repetitive processes and reduce manual effort.
• Build and maintain Confluence pages and generate custom reports to support project updates and knowledge management.
• Create customized dashboards to monitor project status, team performance, and issue tracking.
• Maintain and organize project documentation, ensuring ease of access for all stakeholders.
• Control and manage user access and role assignment in JIRA.
• Collaborate closely with clients and project teams to track milestones and ensure timely delivery.
• Engage stakeholders across functions to improve project transparency and performance.
• Oversee financial tracking by monitoring resource hours and billing against fixed and T&M contracts.
• Forecast project budgets to help leadership assess financial health.
• Coordinate onboarding/offboarding of resources and handle project-level resource management formalities.

Experience Requirement:

• 5-12 years of experience in Project Management Office (PMO) roles with hands-on responsibility for JIRA and project governance.
• Strong exposure to Agile/DevOps environments, managing technical and non-technical teams.
• Proficient in configuring JIRA projects from scratch, including workflow design, automation, issue tracking, and permissions.
• Experienced in financial oversight of projects, including tracking billable hours and preparing client billing reports.
• Demonstrated history of successful stakeholder engagement and cross-functional team collaboration.
• Experience working in software or Hi-Tech industries is preferred.
• Familiar with contract types such as Fixed and Time & Material (T&M).
• Proven ability to independently manage priorities and solve problems in dynamic environments.

Education: Any Post Graduation, Any Graduation