Program Delivery manager

Job Description

Responsibilities :

1. Delivery Management: They should have a deep understanding of management principles and best practices to ensure efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management. Ability in analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges. Ability to define, provide metrics and KPIs
2. Client Relationship Management:  able to understand client requirements, manage expectations, and ensure client satisfaction throughout the delivery process. Identify opportunities for business development.
3. Stakeholder management: ability to work and collaborate with stakeholders globally and across client and vendor orgs
4. Team and member management:  develop team’s expertise, oversee all aspects of hiring and training, conflict resolution
5. Project Management: Good planning skills and ability to use tools like JIRA for work management and task visualization
6. Financial Management:  Good understanding of P&L, Budgeting and cost management
7. Continuous Improvement: should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
8. Technical Knowledge:  Should have a technical background either software development or testing.

Skills we are looking out :

• Good in Delivery Management
• Client Conversion
• Tracking SLA’s KPI’s
• Mentoring/Coaching the Team member
• Should be aware on JIRA/SQL is must
• Should be Aware on Test Data Management.

Requirements: SDM with QA/QE Background