Production Support Specialist

- Individuals will need to be proficient in the support of Splunk including the deployment, instrumentation, and leveraging of the tool
- Proven experience with one or more supporting monitoring tools such as – Dynatrace, SiteScope, Catchpoint
- Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.
- Proven experience in programming languages (Java and/or .NET)
- Proven experience in application/network performance and availability monitoring
- Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.)
- Knowledge of ITIL functions and processes
- An excellent communicator, able to network and influence across multiple levels is required for this role
- A self-motivated, hands-on, driven individual with strong leadership skills
- A strategic thinker who can link business context to technical reality

Desired Skills
- Proven experience with one or more supporting monitoring tools such as – Dynatrace, Microfocus BPM, Catchpoint
- SA or DBA or Middleware Experience preferred