Production Support Specialist

• Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation) Drive for root cause analysis to application outages and provide quick service restoration (including single user a branch issues)

• Improve application stability and reduce errors present in the environment.

• Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.

• Reduce Development escalation and ensure issues are resolved within the team.

• Proactively monitor and manage the production environment.

• Act as the point of escalation for the business and manage end-user client relationship.

• Ability to support nights/weekends for on-call coverage, including monthly release-related events

Primary Skil: 
Splunk, Dynatrace, Linux/Windows Administration, Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis, JIRA, NetScout or related.

Secondary:
Oracle, MS SQL, Sybase, Mainframe, and DB2, ITIL Certified