Production Support Engineer

Responsibilities:

• Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
• Develop and maintain documentation process of ongoing operations and administration of infrastructure and application run books.
• Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
• Coordinate performance analysis, recommendations, and improvements for both infrastructure and applications
• Enforce adherence to architectural standards and corporate policies.
• Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
• Collaborate with multiple internal teams across disparate groups to resolve end user issues.
• Collaborate with peers on complex projects as required (e.g. office and data center projects, application upgrades, etc.)
• Create/maintain documentation for operational procedures as required

Basic Qualifications: (required)

• Bachelor’s Degree required or consider years of experience and/or certifications in lieu of degree
• 6+ years of hands-on experience with application support and deployments.
• 4 + years of experience with the following:

·        Production support
·        Azure – hybrid, on/off prem cloud services
·        Site resilience engineer
·        Dynatrace Monitoring (observability tool)
·        Investment Management, Brokerage, Asset Management
·        Hands-on with service ticket management systems (ServiceNow, ConnectWise, etc.)

Preferred Qualifications:

• Experience with monitoring tools (Solarwinds, ScienceLogic, Argent, etc…)
• Experience in writing scripts (PowerShell, JavaScript, etc.) and SQL queries (Microsoft SQL, Oracle, etc.)
• Experience with JIRA, Confluence and planning tools
• Microsoft .net development experience
• Microsoft SQL Server or Oracle experience
• PowerShell scripting experience
• Experience with Configuration Management and DevOps tools
• Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements