Description

  • Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
  • Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
  • Good experience in DB Queries – Be able to write queries including fair complexity.
  • Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
  • Having Exposure in support banking application.
  • Having exposure in monitoring tools like Splunk, Dynatrace.
  • Having additional knowledge on Grafana
  • Excellent customer communication.
  • Good Analytical skills and team member skills

Key Skills
Education

Any Gradute

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