Description

  • Provide production support for service integration and related applications.
  • Handle incident management, service requests, and change management while ensuring timely resolution and root cause analysis.
  • Design and implement preventive health checks and monitoring tools to ensure high system availability.
  • Troubleshoot and resolve complex development and integration issues in production.
  • Translate customer and business requirements into technical solutions.
  • Interact regularly with business users and application teams to understand and support application functionality.
  • Participate in daily status calls with stakeholders to discuss ongoing incidents, service requests, and JIRA items.
  • Create and maintain documentation according to internal standards and procedures.
  • Configure and maintain monitoring tools for proactive application health management.
  • Participate in and sometimes lead maintenance and deployment activities.
  • Provide shift support and demonstrate strong client-handling capabilities.
  • Perform root cause analysis and suggest long-term fixes and preventive actions.

 

REQUIRED SKILLS & QUALIFICATIONS:

  • 3+ years of experience in Application Support (L2/L3) roles.
  • Strong technical expertise in Java, HTTP methods, and web services.
  • Solid understanding of Linux/Unix operating systems.
  • Hands-on scripting experience in Python, Bash, or Perl.
  • Proficient in writing and debugging SQL queries with experience in at least one RDBMS.
  • Experience using Splunk, Jira, and Datadog for issue tracking and monitoring.
  • Proficient in API log analysis and response debugging.
  • Experience using Postman for API testing.
  • Familiarity with AWS tools and technologies, including Kafka.
  • Excellent communication skills and ability to work across cross-functional teams.
  • Experience with ticketing systems like ServiceNow or Jira.

 

NICE TO HAVE:

  • Experience working in high-availability enterprise environments.
  • Knowledge of CI/CD pipelines and DevOps practices.
  • Exposure to cloud-native monitoring and alerting practices

Key Skills
Education

Any Gradute

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