Production Management

Core Responsibilities:

* Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.

* Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.

* Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

* Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.

* Partner with development teams to drive stability, operational excellence, and a culture of efficiency.

* Ensure team knowledge is current and forward-looking.

* Respond to regulatory and compliance issues with urgency.

* Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.

* Review, execute, and verify production changes in strict accordance with procedures defined in change documents.

* Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.

* Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills:

* Strategic mindset with specific focus on tooling, automation, and efficiency

* Able to troubleshoot, problem solver, analytical

* Proficiency with Linux

* Proficiency with Databases

* Strong scripting skills, like Perl, Python, or UNIX shell.

* Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)

* Excellent spoken and written English communication skills.

* Bachelor’s degree in Computer Science or related field from an accredited college or university.

Desired Skills:

* Experience providing application support for mission-critical applications

* Good working knowledge of risk management business concepts

* Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)

* Familiarity with Cloud technologies and supporting applications hosted on cloud