Description

We are seeking a skilled and proactive Application/Software Product Support Engineer to provide L1/L2 support for development and productivity tools deployed on desktops and Virtual Desktop Infrastructure (VDI). The ideal candidate will have a strong foundation in troubleshooting software issues, managing installations, and collaborating with cross-functional teams to ensure optimal performance and uptime of supported applications.

Role and Responsibilities:
 

  1. Provide day-to-day support and troubleshooting for software tools used by developers and QA teams on desktop and VDI environments.
  2. Handle installation, configuration, and upgrade of supported applications across Windows and VDI platforms.
  3. Diagnoses and resolve technical issues related to:
  4. Development Tools: Visual Studio Code, Microsoft Visual Studio, JetBrains Tool suite (IntelliJ, PyCharm, etc.), Spring Tool Suite, NodeJS, Java, Python, .NET
  5. Testing & Quality Tools: Postman, qTest, SonarQube
  6. DevOps & CI/CD: Docker, Nexus Repository Manager
  7. Version Control: SourceTree, Git (client integration)`
  8. Collaborate with developers and IT infrastructure teams to manage user access, performance issues, and system integration.
  9. Maintain documentation for installation guides, support procedures, and knowledge base articles.
  10. Escalate unresolved issues to appropriate internal teams or vendors as needed.
  11. Assist with license management, patch updates, and software compliance.
  12. Monitor application performance and proactively identify potential issues.


Required Skills:

  1. Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience.
  2. 3–7 years of experience in application support or system administration roles.
  3. Solid understanding of software development tools, IDEs, and supporting technologies.
  4. Experience supporting software in VDI environments (e.g., Citrix, VMware Horizon).
  5. Hands-on experience with version control systems and container tools.
  6. Strong troubleshooting and analytical skills.
  7. Excellent communication and customer service skills


Nice to Have:

  1. Familiarity with scripting languages (e.g., PowerShell, Bash, Python) for automation.
  2. Understanding of network protocols, firewall, and proxy settings that may impact application functionality.
  3. ITIL certification or experience working in an ITIL-based support environment.
  4. Experience with ticketing systems like ServiceNow, Jira, or Remedy

Key Skills
Education

Any Gradute

Back To Jobs