Product Support Associate

We are looking for technically skilled candidates with excellent interpersonal skills for the Web Solution Specialist position. As a Web Solution Specialist, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

What you’ll do & how you’ll make your mark.

Troubleshooting technical issues associated with the use of products and services offered to our customers 
Following up with clients to ensure the problem is resolved. 
Handle internal and external escalations via emails/calls
Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem. 
Testing & analysis of all our active and upcoming products and services 
Reporting bugs/issues with the products and services and lend a helping hand in the solution 
Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability 
The business model has a need for you to work in a 24*7 setup in rotational shifts. 

Who you are & what you’ll need to succeed.

Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field
Willingness to contribute to and deliver outcomes towards meaningful and challenging goals 
Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience 
Strong ability to probe and correctly identify customer needs/concerns 
Strong customer interaction skills to work in a variety of customer situations. 
Outstanding written and verbal communication skills. 
Good working knowledge of computers and the Internet; strong ability to develop new skills. 
Avid Internet User, with strong inclination towards technology. 
Highly motivated and energetic team player, with excellent interpersonal skills 

Tech Knowledge Required

Networking and DNS (Domain Name System) basics 
Domain names & Web hosting servers 
Basic knowledge of Hardware & Linux/Windows Operating Systems. 
cPanel/Plesk 
Basic knowledge of Web and Email servers. 
Configuration and troubleshooting mail clients using IMAP/POP/SMTP. 
Web-based CMS (Content Management System) applications like WordPress etc.