Product Specialist

This role is responsible for the support, on-going success and continuous improvement of Engineering Design Systems or services in the Digital Engineering space. Working within a small global team that provides third line support of Engineering Solutions ensuring their availability, deploying new solutions, providing expert (third line) user and Business support.

The team supports a diverse range of solutions that includes, but is not limited to, BIM Toolsets (CAD/Modelling, Hexagon, Bentley, Autodesk) Geospatial systems (ESRI ArcGIS), CDE (Bentley ProjectWise), PLM (Autodesk Vault)

Job Responsibilities:

• Work within globally distributed team providing third line support to various Engineering applications, requiring liaison with varied Internal Engineering Disciplines, Internal allied IT Services, End Users, Systems vendors.
• Use a deep product knowledge at third and fourth line, with a “fix it once” mind set, passing documented solutions and scripts to first- and second-line support functions.
• Provide Technical consultancy where required in the development and implementation of additional or new systems.
• Installation, configuration and Deployment of Engineering focused applications on Microsoft Windows based Server environments.
• Performs such other duties as the Supervisor may from time to time deem necessary.

Experience:

• Experience of Third Line Application Support in a Service Desk orientated environment.
• Experience of working with software suppliers and vendors. Experience in working as part of a Project Team to provide Technical Expertise in various scenarios, Platform Upgrades, New Applications etc.
• Experience of PowerShell Scripting regarding support functions, provisioning and deployment on Windows Servers preferred.

Individual Qualities:

• Well-rounded individual who will contribute to a highly effective team delivering application/service support to our customers.
• Knowledge and exposure to various Engineering Tools and application Support e.g.: CAD/Modelling Tools, BIM Tools, Bentley, Autodesk and Hexagon suite Products, Autodesk Vault, Bentley ProjectWise, Hexagon SmartPlant etc.
• Knowledge of Microsoft Windows Server systems for Admin and Support. Deployment, installation, and configuration of Engineering focused applications will be required on these platforms