Product Owner

Key Responsibilities:
• Own and drive the product vision and roadmap for Smart Communications / Document management capabilities.
• Define and prioritize features, user stories, and product backlog items (PBIs) to align with business goals and regulatory requirements.
• Collaborate with cross-functional teams including business stakeholders, architects, and developers to ensure end-to-end understanding of the document lifecycle (e.g., origination, HR, partner onboarding).
• Lead the design and implementation of a new rules engine to support dynamic document generation based on state-specific or policy-specific changes.
• Evaluate and optimize current usage of Smart Communications and DocuSign to ensure full potential is being leveraged.
• Act as the voice of the customer and business, ensuring that solutions deliver value incrementally and efficiently.
• Identify and remove delivery bottlenecks, driving performance and continuous improvement.
• Translate complex requirements into clear, actionable plans and guide the team through execution.

Qualifications:
• 10+ years of experience in digital transformation projects
• 5+ years of experience as a Product Owner or Sr business Analyst in a Customer communication management / document management projects
• Strong understanding of CCM platforms, ideally with exposure to Smart Communications and DocuSign.
• Experience leading product development in environments with complex business rules and compliance needs.
• Ability to see the “big picture” and translate vision into actionable steps.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Experience working with or integrating rules engines is a strong plus.

Preferred Skills:
• Experience with document generation platforms (e.g., Exstream, SmartComm).
• Understanding of enterprise architecture and system integration flows
• Ability to work in a fast-paced, delivery-focused environment.
• Understanding of forms design / layout elements (font sizes, types and families, bar codes, margins, graphical elements, color palettes, data tags, page assembly…)
• Ability to express rules in decision tables, pseudo code or other structured methods easily translatable to rules engine usage
• Preferred knowledge and experience: Document generation technology, print and mailing processes, and forms definition tool experience