Description

RESPONSIBILITIES

  • Support the rollout of enhancements and new features across the order management systems from initial scoping to end-to-end testing including documentation
  • Collaborate with stakeholders and communicate with internal and external teams to track project status
  • Active trouble shooting of platform issues to maintain order flow across systems
  • Support cross-functional teams (e.g. front-end experience team) in rigorously testing changes to ensure reliable order management flow
  • System maintenance such as certificate management, API and system updates
  • Supporting the backend team in developing and maintaining the product roadmap aligned with business goals

 

POSITION REQUIREMENTS/QUALIFICATIONS

  • Bachelor’s degree in computer science, Engineering, Information Systems, or a related field
  • Professional experience
  • Demonstrated 3+ years in ecommerce product / order management role performing relevant product management job functions specifically working with OMS, WMS, payment systems, and eCommerce platforms (IBM Sterling knowledge is a plus)
  • Strong background in backend systems, integrations, and troubleshooting
  • Robust experience with end-to-end testing, including developing test plans, executing tests, and validating results across multiple systems
  • Familiarity with payment processing systems (e.g. Adyen, PayPal)
  • Experience in gathering and writing requirements for system changes and enhancements
  • Familiarity with APIs, data flows, and system integration concepts
  • Strong MS office Excel skills and proficiency in other MS office applications
  • Specialty Know-how
  • Project management skills and proficient in project management tools (e.g., Jira, Confluence)
  • Vendor management experience
  • Disciplined, structured and conceptual approach
  • Strong problem-solving and troubleshooting abilities
  • High level of responsibility and accountability
  • Ability to work in a fast-paced, dynamic environment with competing priorities
  • Highly organized with excellent time management skills
  • Comfortable working with cross-functional teams, including developers and business stakeholders

Key Skills
Education

Bachelor's degree

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