Product Manager

Responsibilities:

• Product Strategy & Roadmap: Develop and execute a product roadmap focused on enhancing post-purchase experiences, order fulfillment, and logistics optimization.
• Customer & Seller Experience: Identify and address pain points post-purchase to improve NPS, minimize disputes, and drive frictionless interactions between customers, sellers, and the platform.
• Logistics & Order Lifecycle Management: Oversee domestic and cross-border logistics, ensuring efficient shipping, returns, and fulfillment processes.
• Data-Driven Decision Making: Analyze NPS, customer behavior, and order lifecycle metrics to identify trends, gaps, and opportunities for improvement.
• Stakeholder Collaboration: Work closely with engineering, operations, customer service, and communications teams to develop impactful solutions.
• Technical & Functional Execution: Define feature requirements, partner with development teams, and ensure seamless product implementation.
• Effective Communication: Draft clear and concise documentation, product specifications, and stakeholder updates in alignment with the company’s writing culture.

Skills:

• 5+ years of experience in product management within an e-commerce marketplace, logistics, or post-purchase experience domain.
• Proven track record of improving NPS through product enhancements and customer experience initiatives.
• Deep understanding of order lifecycle, fulfillment processes, and logistics (domestic & cross-border).
• Strong data analysis skills – ability to derive insights from customer feedback, operational metrics, and NPS scores.
• Experience collaborating with communications, operations, and engineering teams to enhance seller and buyer experiences.
• Excellent written and verbal communication skills; ability to create structured documentation.
• Experience in product roadmapping, prioritization, and agile methodologies