Description

Key Details:

  • Location: Telework with occasional mandatory on-site meetings at The Keystone Building, 400 North Street, Harrisburg, PA 17120. Candidates must reside within roughly one hour of this location.
  • Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (lunch: 12:00 PM – 1:00 PM).
  • Duration: Initial contract funded through 6/30/2025, with potential extensions.
  • Equipment: Candidates must pick up commonwealth-issued equipment on the first day.
  • Interview Process:
    • Round 1: Virtual via Microsoft Teams.
    • Round 2: In-person at The Keystone Building.

 

Responsibilities:

  1. Documentation & Communication:
    • Develop artifacts such as strategy roadmaps, design plans, hosting and integration patterns, reusable coding frameworks, SDLC and CI-CD process maps, testing guides, and educational resources.
    • Author system documentation, diagrams, and technical content to support the enterprise vision.
  2. Design & Support:
    • Define Azure design patterns and holistic strategies for mobile platform delivery.
    • Evaluate operating system upgrades and technology stack impacts.
    • Maintain enterprise common framework libraries and shared components.
  3. Customer Service Excellence:
    • Conduct testing, service monitoring, risk assessments, and implementation support.
    • Provide training and guidance to developers, engineers, and mobile app users.
    • Offer incident response and mentor team members on best practices.
  4. Collaboration:
    • Work with enterprise architects, development teams, and business partners to align technology solutions with business needs.
    • Collaborate with other technical teams to define service delivery and maintain SDLC processes.
  5. Compliance & Evaluation:
    • Ensure solutions meet industry standards, accessibility requirements (WCAG 2.1 AA, Section 508, ADA), and OA-Client IT Policy standards.
    • Monitor performance metrics and assess technology compliance with EASM standards.
  6. Research & Process Development:
    • Develop new processes for mobile platform services and evaluate tools for accessibility and diversity inclusion.

 

Required Skills & Experience:
Technical Knowledge:

  • Expertise in digital accessibility (e.g., WCAG 2.1 AA, Section 508) and inclusive design.
  • Familiarity with web technologies: HTML, CSS, JavaScript.

Professional Experience:

  • 5+ years:
    • Collaboration with development teams.
    • Testing and supporting responsive design web applications, mobile apps, web services, and cloud-hosted technology services.
    • Authoring technical documentation and diagrams.
  • 3+ years:
    • Training content development and delivery.
    • Production support operations (triage, root cause analysis, and communications).
  • Preferred (1+ years):
    • Creating accessible content using plain language and alternatives.
    • Using assistive technologies (e.g., VoiceOver, JAWS).
    • Applying accessibility evaluation tools (e.g., WAVE, Accessibility Inspector).


 

Key Skills
Education

Bachelor's Degree

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