Process Engineer

Key Details:

• Location: Telework with occasional mandatory on-site meetings at The Keystone Building, 400 North Street, Harrisburg, PA 17120. Candidates must reside within roughly one hour of this location.
• Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (lunch: 12:00 PM – 1:00 PM).
• Duration: Initial contract funded through 6/30/2025, with potential extensions.
• Equipment: Candidates must pick up commonwealth-issued equipment on the first day.
• Interview Process:
  • Round 1: Virtual via Microsoft Teams.
  • Round 2: In-person at The Keystone Building.

Responsibilities:

1. Documentation & Communication:
   • Develop artifacts such as strategy roadmaps, design plans, hosting and integration patterns, reusable coding frameworks, SDLC and CI-CD process maps, testing guides, and educational resources.
   • Author system documentation, diagrams, and technical content to support the enterprise vision.
2. Design & Support:
   • Define Azure design patterns and holistic strategies for mobile platform delivery.
   • Evaluate operating system upgrades and technology stack impacts.
   • Maintain enterprise common framework libraries and shared components.
3. Customer Service Excellence:
   • Conduct testing, service monitoring, risk assessments, and implementation support.
   • Provide training and guidance to developers, engineers, and mobile app users.
   • Offer incident response and mentor team members on best practices.
4. Collaboration:
   • Work with enterprise architects, development teams, and business partners to align technology solutions with business needs.
   • Collaborate with other technical teams to define service delivery and maintain SDLC processes.
5. Compliance & Evaluation:
   • Ensure solutions meet industry standards, accessibility requirements (WCAG 2.1 AA, Section 508, ADA), and OA-Client IT Policy standards.
   • Monitor performance metrics and assess technology compliance with EASM standards.
6. Research & Process Development:
   • Develop new processes for mobile platform services and evaluate tools for accessibility and diversity inclusion.

Required Skills & Experience:
Technical Knowledge:

• Expertise in digital accessibility (e.g., WCAG 2.1 AA, Section 508) and inclusive design.
• Familiarity with web technologies: HTML, CSS, JavaScript.

Professional Experience:

• 5+ years:
  • Collaboration with development teams.
  • Testing and supporting responsive design web applications, mobile apps, web services, and cloud-hosted technology services.
  • Authoring technical documentation and diagrams.
• 3+ years:
  • Training content development and delivery.
  • Production support operations (triage, root cause analysis, and communications).
• Preferred (1+ years):
  • Creating accessible content using plain language and alternatives.
  • Using assistive technologies (e.g., VoiceOver, JAWS).
  • Applying accessibility evaluation tools (e.g., WAVE, Accessibility Inspector).