Description

Responsibilities:

 

AI-Driven Business Strategy

  • Define and drive AI adoption strategies using Power Platform and Dynamics 365.
  • Identify opportunities for AI to optimize business processes (e.g., customer service automation, sales forecasting).
  • Align AI initiatives with business goals, KPIs, and ROI expectations.

 

AI-Enabled Power Platform Solutions

  • Leverage Power Apps, Power Automate, and Power Virtual Agents to automate workflows and enhance decision-making.
  • Use AI Builder and Copilot AI to integrate machine learning models into low-code/no-code applications.
  • Implement Power BI for AI-driven analytics and reporting.

 

Data-Driven Insights & AI Governance

  • Ensure AI solutions integrate effectively with Dataverse, Azure AI, Dynamics 365 Customer Insights, and external data sources.
  • Oversee data governance, security, and compliance using Microsoft Purview and Azure policies.
  • Define ethical AI frameworks and responsible AI practices within Power Platform solutions.

 

Process Optimization & Automation

  • Identify key business processes for AI-driven automation using RPA (Robotic Process Automation) in Power Automate.
  • Implement intelligent document processing, chatbots, and predictive analytics in business operations.
  • Enhance customer engagement through AI-powered chatbots and virtual agents.

 

Stakeholder & Change Management

  • Collaborate with business leaders, IT teams, and end-users to drive AI adoption.
  • Conduct training and change management initiatives to ensure smooth AI integration.
  • Work closely with solution architects and developers to translate business requirements into AI-powered solutions.

 

Key Tools & Technologies:

  • Microsoft Dynamics 365: Sales, Customer Service, Field Service, Finance & Operations
  • Power Platform: Power Apps, Power Automate, Power Virtual Agents, AI Builder, Power BI
  • Azure AI & OpenAI: Cognitive Services, Machine Learning, AI Models, Copilot Studio
  • Data & Integration: Dataverse, Azure Data Factory, Synapse Analytics, APIs
  • Security & Compliance: Microsoft Purview, Azure AD, Role-Based Access Control


 

Key Skills
Education

Any Graduate

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