Description

Responsibilities:

· Monitor and develop Power BI Dashboards/Reports along with Power BI dataset refreshes (scheduled/manual) and gateway status using Power BI Service logs and alerts.

· Identify failures in dashboard visuals, data models, or refresh schedules and initiate first-level remediation (e.g., gateway restart, re-publishing).

· Collaborate with Azure Engineers to validate backend refresh (ADF/Databricks) issues affecting Power BI performance.

· Conduct daily dashboard validation checks post refresh cycles for critical reports.

· Respond to report-related SRs (new access, broken visuals, workspace moves), log and track issues, and resolve within SLA.

· Maintain refresh logs and summary dashboards for support traceability and performance reporting.

· Assist with visual enhancements and dataset changes in collaboration with the L2/Architect for larger CRs.

· Document report issues and corrective actions, contributing to the Power BI support knowledge base.


Required Skills
· Proficient in DAX, Power Query (M), and Power BI Service features (gateways, workspaces, sharing).

· Strong SQL querying and data modeling experience.

· Exposure to Azure SQL, Synapse, or Databricks as backend sources is a plus.

· Familiarity with row-level security, role-based sharing, and Power BI governance best practices.

Basic understanding of ticketing tools (e.g., ServiceNow)

 

Education

Any Graduate