Platform Migration Engineer

Job Description

We are looking for a Technical Project Manager with the following skillset: **Key Responsibilities** **Global Platform Migration** Take responsibility for platform migrations across the global Office Product Group. This includes collaborating with cross-functional teams on roadmap strategy planning and execution of 100 different services. **Enhance Customer Support Experience** Utilize Machine Learning tools to streamline customer interactions, reduce initial support case response times, and provide scalable self-help solutions. **Cross-Functional Collaboration** Work closely with global teams including engineering, product, and support functions to ensure the successful execution of cloud migration projects and continuous improvement of customer support solutions. **Reporting** Facilitate weekly syncs with leadership teams, Delivery Partners, and Product Group teams to drive strategic initiatives. Ensure alignment with organizational goals and escalate key issues promptly to ensure no blockers stand in the way of progress. **Required Qualifications** - Proven experience in managing customer support or technical support functions. - Excellent analytical skills with the ability to interpret complex data and generate actionable insights. - Experience working in fast-paced global cross-functional environments. - Should be able to ramp up quickly. - Strong communication skills including the ability to lead cross-functional meetings, present findings to leadership, and collaborate effectively with technical and non-technical teams. **Skills Competencies** - Data-driven decision-making. - Strong problem-solving and analytical abilities. - Excellent project management and organizational skills. - Technical expertise in cloud infrastructure and migration. - Leadership and team collaboration. - Proficient in using data analytics tools and platforms (e.g., Power BI, SQL, Kusto, ADO)