Platform Administrator - CCAI

About the job
Requirement:

● Understanding of core CCAIP core features, functionality, reporting, and configuration.

● Proven experience in managing a production environment at scale in a cloud environment

● Hands-on experience with APIs, integrations, and automation tools.

● Experience in Conversational AI, telecommunications, networking, or contact centers.

● Fast learner, passionate about using new technologies, and a people person;

● Ability to participate in off-hours production incidents and provide solutions to critical issues that arise.

● Orchestrate the integration of sophisticated telephony and digital chat systems, contributing to a stable

communication infrastructure.

Responsibilities:

● Google Contact Centre AI Platform (CCAIP) administrator is responsible for managing and maintaining an

organization's CCAIP infrastructure.

● Perform administrative functions to support the operation of the contact center as well as analyze,

troubleshoot, and configure the platform.

● Their work includes setting up and configuring cloud-based resources, monitoring and troubleshooting

issues, managing access and security, and optimizing performance.

They also work with different teams and stakeholders to ensure that the CCAIP infrastructure |

configuration meets the requirements of the organization.

● As a cloud administrator, they are also responsible for setting up and maintaining networks, security, and

access control, as well as troubleshooting and resolving issues related to the GCP infrastructure.

● They also work with development teams to integrate GCP services with existing systems and applications,

and ensure that the GCP infrastructure is properly configured to meet compliance and regulatory

requirements.

Preferred Qualifications:

● BE/BTech

● CCAIP certification

● Cloud certification will be a major plus