Description

  • 2+ years of experience in an enterprise software or cloud support environment.
  • Understanding of modern web technologies and relationships between them Linux, Apache, MySQL, PHP,
    NGINX, Redis, DNS, CDN, Magento, and SSL.
  • Experience troubleshooting web applications and performance issues.
  • Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure
    and application teams a good starting point for in-depth reviews.
  • Strong knowledge of the Linux command line.
  • Relational database skills: Familiarity with MySQL and database queries.
  • Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
  • Familiarity with Adobe Commerce, or any other eCommerce Platforms (Support, Site Development or QA
    role).
  • Strong organizational and time management skills including multi-tasking and prioritizing job duties.
  • Proficient in technical problem-solving methodologies.
  • Ability to adapt and change in a dynamic environment.
  • Excellent (oral and written) communication skills in English.
    Job Responsibilities
  • Provide knowledge transfer sessions to help reduce critical issues
  • Drive resolution of technically complex issues by working with application stakeholders’ development and
    business operations teams.
  • Evaluate and provide feedback on future technologies and new releases/upgrades.
  • Partner with Engineering personnel to prioritize and raise issues as necessary
  • Share standard methodologies with team members to enhance the quality and efficiency of customer
    support and supply articles to our knowledge base.
  • Translate business needs into product requirements and work with product management to add
    enhancements
  • Provide business and technical solutions to help customers optimize the use of solutions.
  • Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-
    functionally.
  • Performance tuning and optimization and debugging of customer code

Key Skills
Education

Any Gradute

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