PC Support Technician

Job Description

Candidate will provide support as part of 24/7 support team on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center. Candidate will install, update and maintain computer hardware and software on computer equipment supported by the Client. The position will provide Microsoft Windows and Apple OS support for the unit in the Technology Department assigned to troubleshoot and deploy computer equipment and software. The position will provide computer-related services and support to Client users, perform system administration tasks, perform hardware and software technical reviews and evaluations, coordinate project requirements with departments, and perform other duties as required. Candidate may be expected to work / report to any of client's facilities depending on work assignments. Moving and lifting equipment will be required. Preferred specialized knowledge includes:

• Proficient with computer hardware, Symbol handheld devices, printers, digital senders and peripherals.
• Proficient with Unix, Microsoft Windows XP/7/10/11, and Windows Server, Mobile desktop operating systems, Microsoft Office 365, Microsoft Suite, email, and Network Printing.
• Proficient with Apple Operating Systems.
• Experience with Service Now
• Experience with Oracle client-based applications.
• Experience with Microsoft Windows Active Directory.
• Experience with Cisco networking devices.
• Experience with Ethernet cabling.
• Familiar with networking protocols like TCP/IP, multicast, and networking concepts.
• Experience with Visio/ CAD and technical drawing is desired.
• Experience with Unix, Linux and Solaris is desired.
• Good interpersonal, strong oral and written communication skills