Description

Time Commitment and Scope of Work:

75% - Support OTM Business Users:

  • Triage day to day system issues and provide resolution for complex systems issues
  • Resolve OTM related issues and identify root cause for problems to support transportation users
  • Engage OTM IT Support as required and act as a liaison between business and IT
  • Monitor key systems, batch jobs and interfaces between OTM and other systems
  • Resolve any OTM EDI related issues to support internal teams as well as carriers

 

25% - Update OTM Support Documentation and Provide User Training:

  • Update the current OTM training documentation, OTM support documentation, and update tracking logs of support issues.
  • Support OTM users by conducting training sessions on an as-needed basis and ensure the OTM business users are following the outlined SOPs.

 

Job Purpose Summary (position overview) statement:

The OTM Support Manager:

  • Support Coca-Cola OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
  • Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.
  • Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues.
  • Suggest key process and performance improvement opportunities within OTM identified during the course of support.
  • Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.

 

Must Haves & Preferred experience/duties:

  • 5 years of functional experience configuring, maintaining and supporting OTM
  • Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.
  • Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.
  • Ability to suggest/make OTM configuration changes to support business users

 

 

Educational Requirements: Bachelor’s degree (minimum required)

Travel Requirements: 0% - 10% project-related travel

Relocation Assistance: None, Atlanta based position

Key Skills
Education

Bachelor’s degree

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