Oracle SCM Support Consultant

Responsibilities
Lead the support of Oracle Cloud SCM solutions, ensuring alignment with business requirements and industry best practices.
Provide hands-on support during the implementation phase, troubleshooting issues, performing testing, and ensuring a smooth transition to the Oracle Cloud environment.
Assist in the migration of on-premise systems to Oracle Cloud, ensuring seamless integration and minimal disruption to business operations.
Work closely with clients to understand their business needs and provide customized Oracle Cloud SCM solutions using modules such as Procure to Pay, Order to Cash, Manufacturing, Inventory, etc.).
Perform technical assessments and cloud readiness assessments, providing recommendations for improvements and cloud strategy planning.
Optimize cloud environments, focusing on performance, security, and cost-efficiency, while ensuring compliance with relevant standards and regulations.
Assist clients with the configuration of Oracle Cloud SCM services, ensuring that best practices for deployment and configuration are followed.
Train and mentor clients' teams to ensure they are equipped with the knowledge and skills needed to manage Oracle Cloud environments effectively.
Stay up-to-date with the latest developments in Oracle Cloud technologies, continuously evaluating and integrating new features and functionalities to improve the client’s cloud infrastructure.
 

Qualifications
Deep SCM Cloud Module Expertise & Technical Troubleshooting: Possess deep technical expertise in 2+ Oracle SCM Cloud modules (e.g., P2P, O2C, Inventory, Manufacturing), proficiently troubleshooting via setups, FBDI, APIs, and logs. Demonstrate skill in resolving complex configuration and integration issues using diagnostic tools and data analysis (OTBI/BIP).
SCM Cloud Solution Design & Optimization (Support Focus): Design and implement technical solutions/workarounds for SCM Cloud support issues, leveraging consulting experience and managing Oracle SRs effectively. Optimize SCM Cloud configurations for performance, security, and cost, ensuring alignment with best practices in a support context.
Technical Support in Projects & Upgrades: Provide critical hands-on technical support during SCM Cloud implementations, migrations, and upgrades, troubleshooting configuration and integration errors. Ensure technical stability through data validation (FBDI), testing support (SIT/UAT), and effective cutover management.
SCM Cloud Technical Advisory & Documentation: Excel in technical communication, translating complex SCM Cloud issues for diverse audiences across multiple client engagements. Create comprehensive technical documentation, including solution designs, configuration guides, and troubleshooting procedures.
Proactive SCM Cloud Issue Resolution & Knowledge Advancement: Proactively diagnose and independently resolve complex SCM Cloud technical challenges, monitoring system health. Stay current with Oracle SCM Cloud quarterly updates and new features, evaluating their applicability for client environment improvements.