Description

Key Responsibilities:

  • Act as the primary point of contact for business stakeholders and end users.
  • Provide L2 support for Oracle SCM modules such as Purchasing, Inventory, and Order Management.
  • Understand client business processes and translate them into effective Oracle SCM solutions.
  • Troubleshoot and resolve functional issues in a timely manner while maintaining strong communication with the client.
  • Coordinate with technical/development teams for system enhancements, bug fixes, and integration points.
  • Maintain documentation, SOPs, and support logs for audit and knowledge transfer purposes.
  • Participate in client meetings, status updates, and continuous improvement initiatives.

 

Required Skills:

  • 5+ years of hands-on experience in Oracle SCM modules (EBS or Cloud).
  • Proven experience in a client-facing support role, preferably in an L2 capacity.
  • Strong analytical and problem-solving skills with the ability to work independently.
  • Excellent verbal and written communication skills; able to clearly explain technical solutions to non-technical users.
  • Ability to build trust and rapport with clients while maintaining a high level of professionalism

Key Skills
Education

Any Gradute

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