Oracle Mobile Workforce Management (MWM) Support

Provide technical and functional support for WSSC’s Oracle MWM Application 

Responsibilities include but not limited to 

- Assist with MWM Production/Deployment Changes 

- Assist with AMR/Manual Meter Reads download/upload related issues 

- Assist with MWM System Configuration, Shift Templates/Schedules, including setup and changes, and monitoring Appointment Baseline. 

- Data fixes to resolve communication errors between systems in real time so all work will be completed on the same day. Working ToDos for Oracle Customer-to-Meter (C2M), MWM, and ODM - Process Improvements and Priority Requests for Meter Services 

Any new work/special projects at the discretion of the Utility Services Manager(s) and/or Meter Services

Bachelor’s Degree from an accredited college or university in Computer Science, System Analysis, Information Systems or a related field. A Master’s Degree in a related field of Information Technology is preferred

Skills/Experience

A minimum of eight (8) years of experience in Oracle MWM, ODM and CC&B (C2M) 

• A minimum of four (4) years of Oracle MWM Support and/or Development 

• Excellent verbal and written communication skills and ability to function well within team 

• Must have at least five (5) years of experience in the developing/design reports using complex Queries from various database system. 

• Must have experience with application troubleshooting and root-cause analysis