Essential Duties and Responsibilities:
- Act as IT functional expert for Fusion Tax Management
- Support process owners and end-users in resolving production incidents and problem tickets.
- Work alongside Business Analysts to provide functional support during business requirement definition and functional design.
- Hands-on Fusion configuration of module areas of responsibility from CRP/PoC through to unit testing.
- Liaise with Global Finance and Tax teams, Fusion / Oracle EBS System Integration partners, and 3rd Party Logistics providers.
- Work with Test Team to plan and execute system integration and regression testing. Own and resolve defects raised during UAT.
- Represent Fusion functional area in IT/business meetings and workshops to ensure a functional understanding of the capabilities being delivered/fixed
- Communicate effectively with senior business stakeholders, listening and understanding the business, applying experience and business insight to guide strategy and solutions, and becoming a trusted advisor to IT and business managers.
- Act as a key player in incorporating industry best practices, establishing standards, key measures and metrics.
- Liaise with Oracle on active Service Requests.
- Ensure compliance with existing regulations, Sarbanes-Oxley, FDA, HIPAA, and GDPR
- Liaise directly with Tax Team to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
- Identify persistent problems and work with key stakeholders to address the root causes.
- Provide end user application and functionality training.
- Create and develop test plans and coordinating testing with the different stakeholders.
- Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building.
- Assist with risk management and change management on projects.